Privacy Policy / Sera ya Faragha

Last updated: 31 July 2026 · Imesasishwa: 31 Julai 2026

English

1. Who we are

NEX (“NEX”, “we”, “us”) is owned and operated by Oprix Digital. We provide a business app for shops that works offline, plus the public website at nex.co.tz, the operator console at admin.nex.co.tz, and our online service for sync, accounts, billing, and support.

NEX apps you can download today: Android and Windows. Contact for privacy questions: oprixdigital@gmail.com · +255764467794. More about Oprix Digital: oprix.digital.

2. What this policy covers

This policy explains what information we collect when you use the NEX website, mobile/desktop apps, cloud sync, subscription billing, support, and related services — and how we use, store, share, and protect it.

It does not turn NEX into a bank or a payment processor for your shop’s customer checkout. When you record “M-Pesa” or cash on a sale inside NEX, that is your business record. Subscription fees for using NEX itself may be collected through our billing partner (see below).

3. Information we collect

Depending on how you use NEX, we may process the following categories.

Account: name, email, password (stored as a secure hash), optional phone, business name, language (English/Kiswahili), role (for example owner or staff), and session tokens needed to keep you signed in.
Local unlock on your device: offline PIN and optional biometrics. These stay on the device in a protected vault. We do not upload your PIN or biometric templates to our servers.
Business data you enter in the app: products and stock, customers and suppliers, sales and expenses, debts and payments, reports/accounting entries, calendar items, settings, logos/product photos, receipts, and similar records. This data is stored first on your device (works offline) and may sync to our cloud when you are signed in and online.
Team: staff invite email and role; name and password when someone joins with an invite.
Payroll (if you use it): employee details you enter (such as name, phone, email, job) and payment records needed to run payroll features.
Website contact: name, email, and message you submit; these may create a support ticket.
In-app support: subject, message, category, and related account/business identifiers so we can help you.
Technical: device identifiers used for push notifications, app version, and basic server logs needed for security and reliability.
Billing: information needed to start or manage a NEX subscription (for example contact phone for mobile-money checkout), handled with our billing partner.
Website preferences only: language and light/dark theme stored in your browser (localStorage). We do not run third-party marketing analytics pixels on the public website.

4. How we use information

We use the information above to:

Provide NEX: create your business account, authenticate you, sync and back up data you choose to store in the cloud, and deliver features you enable.
Send service messages: welcome notes, password reset codes, team invites, optional owner reports, payroll notices, and similar operational email or SMS.
Provide support and improve reliability and security of the service.
Process NEX subscription payments and entitlements (which plan and features your business may use).
Where you enable cloud AI features that are included in your plan, process a business snapshot you request so the assistant can answer — this is not a substitute for professional accounting, legal, or tax advice.
Operate the public website and app downloads (including short-lived download links).

5. Local storage, sync, and updates

NEX is works offline. Your day-to-day business records are designed to live on the device first. Cloud sync and cloud backup help you recover data and use more than one device when you are online and entitled to those features.

Normal app updates replace program files. They are designed not to delete your business database in the user documents/data folder. You should still keep your own backups of critical records.

If you share a receipt link, the information on that receipt (which may include business name, contacts, TIN if you entered it, line items, and customer details you chose to show) becomes reachable by anyone with the link.

6. Service providers (processors)

We use trusted providers to run NEX. They process data only as needed to provide their service to us:

Hosting and infrastructure for the API and databases.
Object storage for backups, sync mirrors, and installer files (for example Android APK and Windows Setup).
Email delivery for service messages.
SMS delivery for optional operational messages.
Push notification delivery to your devices.
Subscription billing partner for NEX plans (mobile money and/or card checkout as offered).
Website and admin hosting.
Optional cloud AI providers when you use entitled Ask NEX / cloud AI features.

7. Sharing and sale of data

We do not sell your personal or business data.

We share information with service providers as described above, when required by law, to protect rights and security, or with your direction (for example staff you invite, or a receipt link you create).

Oprix Digital operators who manage NEX may access tenant and support information through the admin console in order to operate billing, support, releases, and system health — not to market your shop’s customer list to unrelated third parties.

8. Security and retention

We use secure connections for data in transit and access controls for online systems. No method of storage or transmission is 100% secure; you must also protect device unlock codes, passwords, and physical access to devices.

We keep information as long as your account and backups remain active, as needed to provide the service, meet legal obligations, resolve disputes, and maintain security. You may request account-related export or deletion by contacting us; some records may need to be retained for a limited time for legal or security reasons.

9. Your choices and requests

You can update many details inside the app (products, parties, settings). For account deletion, data export help, or privacy questions, contact oprixdigital@gmail.com or +255764467794, or use the Contact page on nex.co.tz.

You can stop push notifications in device settings, and you can leave the service by uninstalling the apps and requesting account closure.

10. Children

NEX is built for business use. It is not directed at children. Do not create an account for a child who cannot lawfully agree to these terms in your jurisdiction.

11. Location and changes

We operate with a focus on businesses in Tanzania (and users elsewhere who choose NEX). If we change this policy in a material way, we will update the “Last updated” date on this page and, where appropriate, notify account holders through the app or email.

For how you may use NEX software, see also the Terms of Service.

Kiswahili

1. Sisi ni nani

NEX (“NEX”, “sisi”) inamilikiwa na kuendeshwa na Oprix Digital. Tunatoa programu ya biashara kwa maduka inayofanya kazi bila mtandao, pamoja na tovuti nex.co.tz, dashibodi ya waendeshaji admin.nex.co.tz, na huduma yetu ya mtandaoni kwa usawazishaji, akaunti, malipo ya usajili, na msaada.

Programu za NEX unazoweza kupakua sasa: Android na Windows. Mawasiliano kuhusu faragha: oprixdigital@gmail.com · +255764467794. Kuhusu Oprix Digital: oprix.digital.

2. Sera hii inahusu nini

Sera hii inaeleza taarifa tunazokusanya unapotumia tovuti ya NEX, programu za simu/kompyuta, sync ya wingu, usajili (billing), msaada, na huduma zinazohusiana — na jinsi tunazitumia, kuhifadhi, kushiriki, na kulinda.

Haiifanyi NEX kuwa benki wala processor ya malipo ya wateja wako kwenye kaunta. Unaporekodi “M-Pesa” au cash kwenye mauzo ndani ya NEX, hiyo ni rekodi ya biashara yako. Ada za usajili wa kutumia NEX yenyewe zinaweza kukusanywa kupitia mshirika wetu wa malipo (angalia hapa chini).

3. Taarifa tunazokusanya

Kulingana na jinsi unavyotumia NEX, tunaweza kushughulikia makundi yafuatayo.

Akaunti: jina, barua pepe, nenosiri (huhifadhiwa kama hash salama), simu (si lazima), jina la biashara, lugha (Kiingereza/Kiswahili), jukumu (mfano mmiliki au mfanyakazi), na tokeni za kikao zinazohitajika kukuweka umeingia.
Unlock ya ndani kwenye kifaa: PIN ya offline na biometrics (si lazima). Hizi zinabaki kwenye kifaa katika vault iliyolindwa. Hatupakii PIN wala templeti za biometrics kwenye seva zetu.
Data ya biashara unayoingiza kwenye app: bidhaa na stoo, wateja na wasambazaji, mauzo na matumizi, madeni na malipo, ripoti/uhasibu, kalenda, mipangilio, nembo/picha za bidhaa, risiti, na rekodi zinazofanana. Data hii inahifadhiwa kwanza kwenye kifaa chako (works offline) na inaweza kusawazishwa kwenye wingu ukiwa umeingia na online.
Timu: barua pepe na jukumu la mwaliko; jina na nenosiri mtu anapojiunga kwa mwaliko.
Mishahara (ukiitumia): taarifa za wafanyakazi unazoingiza (kama jina, simu, barua pepe, kazi) na rekodi za malipo zinazohitajika.
Mawasiliano ya tovuti: jina, barua pepe, na ujumbe unaotuma; yanaweza kuunda tiketi ya msaada.
Msaada ndani ya app: mada, ujumbe, kategoria, na vitambulisho vya akaunti/biashara ili tukusaidie.
Kiufundi: vitambulisho vya kifaa kwa arifa, toleo la app, na logi za msingi za seva kwa usalama na uaminifu.
Malipo ya usajili: taarifa zinazohitajika kuanzisha au kusimamia usajili wa NEX (mfano simu kwa malipo ya mobile money), kupitia mshirika wetu wa billing.
Mapendeleo ya tovuti pekee: lugha na mwanga/giza kwenye kivinjari (localStorage). Hatutumii pixels za analytics za uuzaji kwenye tovuti ya umma.

4. Tunatumiaje taarifa

Tunatumia taarifa hapo juu ili:

Kutoa NEX: kuunda akaunti ya biashara, kukuthibitisha, kusawazisha na kuhifadhi nakala ya data unayochagua kuhifadhi kwenye wingu, na kutoa vipengele unavyowezesha.
Kutuma ujumbe wa huduma: karibu, nambari za kubadilisha nenosiri, mialiko ya timu, ripoti za mmiliki (si lazima), taarifa za mishahara, na barua pepe au SMS za uendeshaji.
Kutoa msaada na kuboresha uaminifu na usalama wa huduma.
Kushughulikia malipo ya usajili wa NEX na haki za matumizi (mpango gani na vipengele biashara yako inaweza kutumia).
Ukiwezesha vipengele vya AI vya wingu vilivyomo kwenye mpango wako, kuchakata muhtasari wa biashara unaoomba ili msaidizi ajibu — hii si badala ya ushauri wa kitaalamu wa uhasibu, sheria, au kodi.
Kuendesha tovuti ya umma na upakuaji wa app (pamoja na viungo vya kupakua vya muda mfupi).

5. Hifadhi ya ndani, sync, na sasisho

NEX inafanya kazi bila mtandao kwanza. Rekodi za biashara za kila siku zimeundwa kuishi kwenye kifaa kwanza. Sync na backup ya wingu zinakusaidia kurejesha data na kutumia vifaa zaidi ya kimoja ukiwa online na una haki ya vipengele hivyo.

Sasisho la kawaida la app linabadilisha faili za programu. Limeundwa lisifute hifadhidata ya biashara kwenye folda ya hati/data ya mtumiaji. Bado unapaswa kuweka nakala zako mwenyewe za rekodi muhimu.

Ukishiriki kiungo cha risiti, taarifa zilizo kwenye risiti hiyo (zinaweza kujumuisha jina la biashara, mawasiliano, TIN uliyoweka, bidhaa, na taarifa za mteja ulizochagua kuonyesha) zinaweza kufikiwa na yeyote mwenye kiungo.

6. Watoa huduma (processors)

Tunatumia watoa huduma wa kuaminika kuendesha NEX. Wanachakata data tu inavyohitajika kutoa huduma yao kwetu:

Hosting na miundombinu ya API na hifadhidata.
Hifadhi ya faili kwa backup, nakala za sync, na faili za kusakinisha (mfano APK ya Android na Setup ya Windows).
Uwasilishaji wa barua pepe za huduma.
Uwasilishaji wa SMS za uendeshaji (si lazima).
Arifa za push kwenye vifaa vyako.
Mshirika wa malipo ya usajili wa mipango ya NEX (mobile money na/au kadi kama inavyotolewa).
Hosting ya tovuti na admin.
Watoa AI wa wingu (si lazima) unapotumia vipengele vya Ask NEX / AI vilivyo na haki.

7. Kushiriki na kuuza data

Hatuuzi data yako ya kibinafsi wala ya biashara.

Tunashiriki taarifa na watoa huduma kama ilivyoelezwa hapo juu, inapohitajika kisheria, kulinda haki na usalama, au kwa maelekezo yako (mfano wafanyakazi unaowaalika, au kiungo cha risiti unachounda).

Waendeshaji wa Oprix Digital wanaosimamia NEX wanaweza kufikia taarifa za biashara (tenant) na msaada kupitia dashibodi ya admin ili kuendesha malipo, msaada, matoleo, na afya ya mfumo — si kukuuzia orodha ya wateja wako kwa wahusika wasiohusiana.

8. Usalama na uhifadhi

Tunatumia muunganisho salama kwa data inayosafiri na udhibiti wa ufikiaji kwa mifumo ya mtandaoni. Hakuna njia ya kuhifadhi au kusafirisha iliyo salama 100%; wewe pia unapaswa kulinda nambari za unlock, manenosiri, na ufikiaji wa kimwili wa vifaa.

Tunahifadhi taarifa muda akaunti yako na backup zinavyobaki hai, inavyohitajika kutoa huduma, kutimiza wajibu wa kisheria, kutatua migogoro, na kudumisha usalama. Unaweza kuomba kuhamisha au kufuta taarifa za akaunti kwa kuwasiliana nasi; baadhi ya rekodi zinaweza kuhitajika kuhifadhiwa kwa muda mfupi kwa sababu za kisheria au usalama.

9. Chaguo na maombi yako

Unaweza kusasisha maelezo mengi ndani ya app (bidhaa, wahusika, mipangilio). Kwa kufuta akaunti, msaada wa kuhamisha data, au maswali ya faragha, wasiliana oprixdigital@gmail.com au +255764467794, au tumia ukurasa wa Wasiliana kwenye nex.co.tz.

Unaweza kuzima arifa za push kwenye mipangilio ya kifaa, na unaweza kuacha huduma kwa kutoa install programu na kuomba kufungwa kwa akaunti.

10. Watoto

NEX imeundwa kwa matumizi ya biashara. Hailengi watoto. Usifungue akaunti kwa mtoto asiyeweza kukubali masharti haya kisheria katika eneo lako.

11. Mahali na mabadiliko

Tunaendesha kwa kuzingatia biashara nchini Tanzania (na watumiaji mahali pengine wanaochagua NEX). Tukibadilisha sera hii kwa namna muhimu, tutasasisha tarehe ya “Imesasishwa” kwenye ukurasa huu na, inapofaa, kuwajulisha wenye akaunti kupitia app au barua pepe.

Kwa jinsi unavyoweza kutumia programu ya NEX, soma pia Masharti ya Huduma.